Aviva Care

Aviva Care is our health and wellbeing platform provided in conjunction with our partners Teladoc Health, and is available to our group and individual protection customers as well as their families.

To register for the service, go to aviva.ie/avivacare and scroll down to the bottom of the page to click on the ‘register now’ button.

This will take you over to the Aviva Care landing page, and further down the screen it gives you a bit of an overview of the four services available, but also who in the family is able to access what service. To continue on with your registration, click on the request service button.

This will open up the Aviva Care login page and if it's your first time here, simply click on ‘register here’. Finally to create your account, the first thing you'll need is an e-mail address. You can use any e-mail address whether it's a work or personal address, so fill that in.

And continue to fill in the personal details in the remaining fields.

When you get to the bottom where it asks for a policy number or access code, for our group protection customers - so for those that have access to Aviva Care through their employer's policy, you'll need to request a unique code through either your HR or benefits team. For our individual protection customers, you simply use your policy number. Once you have that filled in, the final thing is to read and accept Teladoc’s privacy notice as well as their terms and conditions.

Finally click on register.

This will now send you a verification e-mail, so go over to your inbox, take a look for an e-mail coming in from Aviva Care, open it up and click on the ‘activate’ button. This will re-direct you to a similar page from Teladoc, and click on the ‘activate account’ button again. This will automatically re-direct you to the login page. Put your details in and press ‘log in’.

Once you've logged in it defaults to the page now in front of you. Depending on which of the four services you want to use, you can click on medical and either access the digital GP or Best Doctors second medical opinion. Alternatively, you can click on family care or the bereavement service to then go on make an appointment. If you have a family member wanting to use the service such as a partner or parent, they can do so. They would need to make their own account and they would use the same either policy details or unique access code that you did.

However if you have a dependent wanting to use the service, you would need to add them onto your own account. To do so, simply press ‘account’ up here on the top right, scroll down to ‘profile’ and click on ‘dependents’. From there simply go onto add a member. Dependents can be added onto multiple accounts as well, so you can have dependent on your own account and your partner can have the same dependent on their account.

Once you’ve registered online, you can use the service either on a desktop or via the app which is available to download on both the Apple and Google App Store.

And that brings us to the end of this Aviva Care demonstration. I hope you enjoy using service.