My policy documents
Where can I find my policy documents?
Your policy documentation will be issued via MyAviva within 5 days or after the start date of your policy, whichever is the latter,
For policies beginning with 94, you will find your policy documents under the heading "Policy documents".
For all other home insurance policies bought directly through Aviva go to "View documents" to view your policy documents.
How long will it take to receive my policy documents?
You'll be able to view, download and print your documents through MyAviva if you choose to receive your documents online.
Documents can take 5 working days to come through the post. If you still haven't received them after this period, let us know by contacting Aviva.
How do I receive my policy documents online?
If your policy number begins with 94 and looks like this 940000000, follow the below steps.
When logged into MyAviva, select "Manage policy" under “Your policy”.
Under the heading "Preferences" select “Update how you receive documents”.
Select "Yes" that you wish to receive policy documentation through MyAviva and click on “Save contact preferences”.
For all other policy numbers bought directly through Aviva, follow the below steps:
Log in to your MyAviva account and select “Access and edit policy” in the “'My home insurance policies”' section.
In the “'My home policy”' page, select the “View/edit profile details” button under the “Additional changes heading”.
Select “Yes” to the “I want to view my documents online”' question under the “'Your documentation”' heading.
That's it, you'll now receive your policy documents online. If you have any issues please do contact us.
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