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My Aviva Account
Why do I need a MyAviva account?
Having a MyAviva account is free and allows you to access your car and home insurance policy documentation 24/7.
Watch our helpful video on how to register for your MyAviva account.
How do I login to MyAviva account?
You can log into your MyAviva account by clicking here.
All you need is your email address and password to access your account.
How do I register for a MyAviva account?
You can register for a MyAviva account by clicking here.
You will need your policy number and email address to register for MyAviva.
To find your policy number, look on the left-hand side of your home insurance policy schedule.
Watch our helpful video on how to register for your MyAviva account.
What do I do if I am having issues with My Aviva Account?
If you are having difficulties accessing your MyAviva account please contact us on 1800 333 322.
Our upgraded MyAviva portal
Why has my policy moved to the new MyAviva portal?
We are updating our customer portal MyAviva to give customers more control over their home insurance policy. With the new portal there will be additional features available to customers such as uploading documents, requesting documents, renewing your insurance and much more. You will still have access to your old MyAviva portal.
What do I need to do if my policy has moved to the new MyAviva portal?
If you have received an email from us advising that your policy has moved to the new portal, you need to register on the new portal using your policy number and email address. This will give you access to your policy and all the new self-service features the portal has to offer.
Watch our helpful video on how to register for your MyAviva account
How do I access my previous documents for my home insurance if I have moved to the new MyAviva portal?
You can still access your historic policy documents on your old MyAviva portal, which you can access through the website. You will need to login using your previous MyAviva credentials. Any new documents generated will be available through the new portal.
Will my login details be the same for both MyAviva portals?
You will have two separate login details for the old and new MyAviva portal. You will need to use the correct login details (old or new login details) to access the version of the portal you are looking for.
Has my home insurance policy been changed?
Nothing has changed regarding your home insurance policy. The only difference is that you will need to access the new MyAviva portal to manage your home insurance policy going forward.
Policy Changes
How do I make changes to my home insurance policy?
You can make changes to your home insurance policy through MyAviva
If your policy number begins with 94 and looks like this 940000000, you can do the following on MyAviva:
Update mortgage provider
Request additional documents
Add or remove additional optional covers
Change your contact details
For all other policy numbers brought directly from Aviva, please contact our Customer Service Team on 1800 332 211
Can someone else ring on my behalf?
Yes. However, under the Data Protection Act we are limited in the information we can share without the Data Subject’s consent. It is therefore Aviva’s business policy to get the policyholder’s consent to deal with somebody acting on the policyholder’s behalf.
What happens if I move house?
Contact our customer care department on 1800 333 322 and they will assist you.
Sum Insured & Underinsurance
What is sum insured?
The amount shown in your schedule as the most that we will pay for claims resulting from one incident.
The sums insured is set by you, our customer.
The Society of Chartered Surveyors Ireland SCSI’s House Rebuild Calculator provides guidance in calculating this figure.
You’ll find some helpful information online:
House Rebuild Calculator - Society of Chartered Surveyors Ireland (scsi.ie)
What is under-insurance?
Under-insurance occurs when you insure your buildings and contents for less than the amount it will cost to rebuild your home or replace your contents.
A recent study by the Central Bank of Ireland found that 16.5% of claimants in 2021 were under-insured, as rebuild costs had increased by up to 40% in some areas.
In the event of a claim, a policyholder who is under-insured may not receive the full amount necessary to rebuild, repair or replace items as new.
As a homeowner it is essential that you regularly review your sums insured to make sure you are adequately covered. The sums can be adjusted at any time, and there is no need to wait until your policy renewal.
Learn more about underinsurance
What is the re-build value of my house?
The SCSI’s House Rebuild Calculator can help you identify the current rebuild cost of your home.
You will need to know the size of your house to use the calculator. Choose the appropriate house type and region and insert your total floor area. You can add the cost of a garage if applicable.
You should add higher-than-average kitchen fittings, finishes, etc if appropriate. You can also add for any other outbuildings e.g. studio, office. Once you have entered all the required information, the figure generated will be a minimum base guide for rebuild costs for insurance purposes. If you would prefer to access professional advice you can contact your local Chartered Quantity Surveyor.
To calculate your home contents try Aviva's Contents Insurance Calculator.
How do I ensure my home has the right cover?
With high inflation and the cost of building materials and labour increasing in recent years it’s never been more important to make sure your home is insured for the correct amount. The sums can be adjusted at any time, and there is no need to wait until your policy renewal.
Your policy schedule contains details of the sums insured for your home.
If you have your home insurance policy directly with Aviva you can access your policy documents at any time through MyAviva.
Alternatively, you may wish to get in touch with us to amend the sums insured.
If your home insurance policy was purchased directly with Aviva, you can contact us on 091 78 44 55 Monday to Friday between 9am and 6pm.
If you purchased your policy through a broker, you will need to get in touch with them directly
Host Families
I am opening my home to host individuals and/or families arriving here from Ukraine, will this impact my home insurance policy?
There is no impact to standard policy terms and conditions on your home insurance policy with us;
the policy already makes provision for tenants/lodgers in an owner occupied property;
customers should note the existing definition of Household excludes tenants/lodgers;
customers should note that there are existing conditions and exclusions in relation to accidental damage cover, theft or attempted theft, vandalism, or malicious acts.
if the policy is already noted as let to tenants or holiday home -own use and/or let - cover remains in order and unaffected.
If you have any further queries, please contact our team in Galway on 1800 332 211.
Cancelling my Policy
How do I cancel my home insurance policy?
Contact our Customer Care Department on 1800 332 211
If you decide to cancel your policy after the 14 day period, we will work out the premium for the period for which we have insured you and refund any balance. We will not refund any premium if you have made a claim or if one has been made against you during the current period of insurance. If you pay your premium by monthly instalments (direct debits) and you have made a claim, or one has been made against you, the balance of the annual premium will become payable to Aviva Insurance Ireland DAC upon cancellation. Please refer to our policy booklet for more details.