Home Insurance - Frequently Asked Questions

With high inflation and the cost of building materials and labour increasing in recent years it’s never been more important to make sure your home is insured for the correct amount. The sums can be adjusted at any time, and there is no need to wait until your policy renewal.

Your policy schedule contains details of the sums insured for your home.

If you have your home insurance policy directly with Aviva you can access your policy documents at any time through MyAviva.

Alternatively, you may wish to get in touch with us to amend the sums insured.

If your home insurance policy was purchased directly with Aviva, you can contact us on 091 78 44 55 Monday to Friday between 9am and 6pm.

If you purchased your policy through a broker, you will need to get in touch with them directly

As a homeowner it is essential that you regularly review your sums insured to make sure you are adequately covered. The sums can be adjusted at any time, and there is no need to wait until your policy renewal. 

Learn more about underinsurance 

You can make changes to your home insurance policy through MyAviva

If your policy number begins with 94 and looks like this 940000000, you can do the following on MyAviva:

• Update mortgage provider 

• Request additional documents

• Add or remove additional optional covers

• Change your contact details

For all other policy numbers brought directly from Aviva, please contact our Customer Service Team on 1800 332 211

You can register for a MyAviva account by clicking here.

You will need your policy number and email address to register for MyAviva.

To find your policy number, look on the left-hand side of your home insurance policy schedule.

Watch our helpful video on how to register for your MyAviva account. 

Your policy documentation will be issued via MyAviva within 5 days or after the start date of your policy, whichever is the latter,

For policies beginning with 94,  you will find your policy documents under the heading "Policy documents".

For all other home insurance policies bought directly through Aviva go to "View documents" to view your policy documents.

If you do not need to make any amendments to your policy, then you can simply renew online.

If you do need to make amendments before renewing please contact us on 1800 332 211.

Call 1800 147 147 from 9am - 5pm, Monday to Friday, to talk immediately to an experienced claims adviser or email us at propertyclaims@aviva.com. Have your policy number to hand when you call. If outside office hours, our staff will take the basic details of your claim and a claim adviser will follow up with you the next working day.