My Policy Documents
Where can I find my policy documents?
Your policy documentation, including your annual car insurance certificate and disc, will be made available or issued within 5 days or after the start date of your policy whichever is the later:
- Through MyAviva: If you're opted-in to online documentation.
- By post: If you're not opted-in to online documentation.
You will find your policy documents under the heading "Policy documents" via MyAviva if you're opted-in to online documentation.
If you are opted-in to online documentation and looking for historical policy documents, you may need to login to your old MyAviva account. Please note, you will need to login using your previous MyAviva credentials.
How long will it take to receive my policy documents?
You'll be able to view, download and print your documents through MyAviva if you choose to receive your documents online.
Any documents can take 5 working days to come through the post. If you still haven't received them after this period, let us know, our contact details can be found here.
How do I update my policy to receive my documents online?
Just follow the below steps.
- When logged into MyAviva, select "Manage policy" under your policy.
- Under the heading "Preferences" select update how you receive documents.
- Select "Yes" that you wish to receive policy documentation through MyAviva and click on save contact preferences.
That's it, you'll now receive your policy documents online. If you have any issues please do contact us.
Am I insured if I have been asked to provide additional documents?
Yes. Once you buy your car insurance, you have temporary cover for up to 30 days until we receive your additional documents.
Once we have received and verified your documents your annual car insurance certificate and disc will be made available or issued within 5 days or after the start date of your policy whichever is the later:
- Through MyAviva: If you're opted-in to online documentation.
- By post: If you're not opted-in to online documentation.
Am I insured if I haven’t received my documents yet?
If you have just started a new policy, or you have made an amendment to an existing policy, we will need to issue your new documents online through MyAviva or by post. Your cover will start from the date and time you have selected, so you will be insured to drive whilst waiting on your documents to be issued or delivered.
Please keep your policy reference number with you when you are driving, as if you are stopped this will make it easier for the Gardaí to confirm your cover.
Certificate & Disc
How do I get my certificate & disc?
You will be require to upload any outstanding documents before you can print your cert & disc.
Once you have uploaded/provided us with these outstanding documents you will be able to print your cert & disc:
- Through MyAviva: If you're opted-in to online documentation. Watch our helpful video on how to print your cert & disc on MyAviva.
- By post: If you're not opted-in to online documentation or you have opted to have your cert & disc issued via post.
If you're opted in online, your car insurance certificate and disc will be made available within 5 days or after the start date of your policy whichever is later.
If you're not opted-in to online or have opted to have your cert & disc issued via post, documentation for your car insurance certificate and disc will be issued to you by post with in 5 days or after the start date of your policy whichever is later.
How do I print my certificate and disc?
Just follow the below steps.
- When logged into MyAviva, select "Manage policy" for the policy you wish to view the documents.
- Select “View and download documents” under the heading policy documents.
- Select "Agree and access"
- Your cert & disc will be available to download once you have uploaded all oustanding documents.
Make sure your printer:
- Has A4 white paper,
- Is set to print in ‘portrait’ and ‘full colour’
Your disc has been designed to conform to the following specifications:
- Disc width 85-95mm
- Disc height 70-80mm tall
- Green band width 8-12mm"
Watch our helpful video on how to print your cert & disc.
No Claims Bonus
How do I get a copy of my no claims bonus?
As your car insurance policy comes to an end, your renewal invitation will contain proof of your No Claims Discount.
Named Driving Experience
How can I get confirmation of my driving experience?
You can request the document through your MyAviva portal under section "Policy documents"
Accompanied driver cover letter
How can I get a letter to cover me as an accompanied driver?
You can request the document through your MyAviva portal under section "Policy documents"
Notice of interest/letter of indemnity
How do I get a notice of interest/letter of indemnity?
You can request the document through your MyAviva portal under section "Policy documents"
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FAQs
Find the answers to some of the most frequently asked questions