How to start your Income Protection claim
First things first - check your policy for your deferred period - this is the amount of time you must be on sick leave before your income protection payments begin.
If your illness or injury is likely to prevent you from working beyond your deferred period, this table shows you when you should contact us. See details below:
| Deferred Period | Time to notify us after illness / injury begins |
| 4 weeks | 2 weeks |
| 8 weeks | 4 weeks |
| 13 weeks | 8 weeks |
| 26 weeks | 13 weeks |
| 52 weeks | 26 weeks |
Contact us
Let us know about an illness or injury by:
By phone
1800 882 049
Calling from mobile/abroad:
01 618 6621
Email: riskclaims@aviva.com
By post
Risk Life Claims Team
Aviva Life & Pensions
Cherrywood Business Park
Loughlinstown
Dublin 18
D18 W2P5
Whether you get in touch by phone, email or by post, our team will guide you every step of the way. We look at every claim individually and we're here to help you.
What we need
- Name
- Your policy number
- The nature of your illness
- The date you last worked
What happens next
- Claim form, which you should complete
- Medical Certificate, which your doctor should complete.
Financial requirements
You'll need to be aware that we'll require the following:
Employee
- Copy of your P60
- 3 recent payslips before ceasing work
Company Director
- Copy of your P60
- 3 recent payslips before ceasing work
- A copy of the company accounts for the last 3 years
- Copy of your Income Tax assessments for the last 3 years
Self Employed
- A copy of your certified accounts for the last 3 years
- Copies of your Income Tax assessments for the last 3 years
Once we make a decision on a claim, we will pay your benefit electronically to your bank account.
All claimants that are receiving payments are subject to ongoing regular medical and/or financial review - we will contact you for any information we require when reviewing your claim.