Learn more about MyAviva

Title: Registering for MyAviva (Please note that you need to use the email address that was inputted when the policy was set up to create the account)

Step 1: Select Register for MyAviva

Step 2: Enter in your policy number and date of birth

Step 3: If the account is with us, registrations instructions will be sent via email

Step 4: On the email select “Create your account”

Step 5: You will need to follow the instructions on screen to create a secure password

Step 6: A confirmation message will appear on screen confirming your password has been setup successfully. Click on the ‘Continue to Login’

Step 7: You will now be able to login with your email address and secure password.

Step 7A and 7B: If at any stage you forget your email or password, you can reset these by choosing the options displayed on screen

Step 8: If you need to change your email address that have set up to log in with, you will need to contact us.

Title: How to make a permanent change to your car details through MyAviva

Step 1: Firstly, you’ll need to log in to MyAviva.

Step 2: Select “Manage policy”

Step 3: Select “Make a change”

Step 4: From the dropdown select “Car details”

Step 5: Then select “Change car details”

Step 6: Enter in the new car registration and click on “Find car”

Step 7: If the new car registration matches, select “Yes” then “Continue”

Step 8: Select the date you wish to make the change from and agree to the T&Cs

Step 9: Depending on the type of car there may be an additional payment required or you may be due a refund

Step 10: Answer a few additional questions

Step  11: Confirm that the information provided is correct

Step 12: If payment is required enter in your card details

Step 13: You should now see confirmation that the payment has been made

Step 14: You will also receive an email confirming the change.

Step 15: Your documents will be available in MyAviva (including your new certificate and disc if applicable)

Title: How to add a driver on to your policy permanently through MyAviva

Step 1: Firstly, you’ll need to log in to MyAviva.

Step 2: Select “Manage policy”

Step 3: Select “Make a change”

Step 4: From the dropdown select “Additional drivers”

Step 5: Select “Yes” to add the driver details

Step 6: Enter in the driver details on screen and click on “Add driver”

Step 7: If you wish to add more select “Yes” or select “No” and continue

Step 8: You will be asked if the additional drivers have had any claims, please select “Yes” or “No”

Step 9: You will then be asked if the additional drivers have any penalty points, please select “Yes” or “No”

Step 10: Select the date you wish to make the change from and agree to the T&Cs

Step 11: Depending on the driver there may be an additional payment required or you may be due a refund

Step 12: Answer a few additional questions

Step 13: Confirm that the information provided is correct

Step 14: If payment is required enter in your card details

Step 15: You should now see confirmation that the payment has been made

Step 16: You will also receive an email confirming the change

Step 17: All policy documents will be available in MyAviva

Title: How to request additional documents via MyAviva

Step 1: Log in to MyAviva.

Step 2: Select “Manage policy”

Step 3: Select “Policy documents”

Step 4: Scroll down and select “Request additional documents”

Step 5: Select “Create new request”

Step 6: Complete the three questions on screen

Step 6B: Depending on the document type you may be asked for additional information to provide

Step 7: You should now see confirmation that the request has been made.

Step 8: Your documents will be issued within 5 workings day by your chosen method of communication.

Title: How to enable Two-Step Authentication

Step 1: Log in or register to MyAviva

Step 2: You will see your MyAviva dashboard

Step 3: Select Your Account then select your Account Settings

Step 4: Scroll down to the bottom of the screen

Step 4: Enable the option for two-step verification

Step 4: Select configure two-step verification

Step 5: Download the Microsoft Authenticator app on your phone and select Generate QR Code after you have installed the app

Step 6: You will be presented with a QR code to scan

Step 6: If you cannot scan select Configure Manually

Step 7: If you have used the app, add your account on the app

Step 8: Select other from the options in the app

Step 9: Scan the QR code on your MyAviva account using the app

Step 10: If you are chosen Configure Manually, input the code from your MyAviva account

Step 11: Give your account a name you will recognise

Step 12: You will be presented with a pin for your MyAviva account

Step 13: Enter the pin from the app and select continue

Step 14: Enter pin from app if you have chosen manually

Step 15: You have now paired your MyAviva account to Microsoft Authenticator app

Step 16: You will receive an email confirmation when pairing is successful

Step 17: The next time you log into your MyAviva account

Step 18: You will be presented to enter in the code from the Microsoft Authenticator app