Privacy Policy - Aviva Direct Customers
Our terms of business set out the basis on which Aviva Direct Ireland Limited will provide insurance services to you, find out more.
On this page you will find a summary of the Aviva Data Protection Notice for policies purchased directly from Aviva.
Select your product and find out how we use and safeguard your personal information.
Our Services
Aviva Direct Ireland Limited - Data Protection Notice
We collect and use personal information so that we can provide you with an insurance policy or other products and services that suit your needs. This notice explains the most important aspects of how we use personal information and what rights individuals have. You can get more information about the terms we use and view our full Privacy Policy at our Privacy page on www.aviva.ie, request a copy by writing to the Data Protection Officer, Aviva Direct Ireland Limited, Cherrywood Business Park, Dublin, Ireland, D18 W2P5 or call us on (01)8988000.
The data controller responsible for this personal information is Aviva Direct Ireland Limited (“we” “us” “our”) as your intermediary. Additional controllers include the product producer/underwriter of your policy, which will be identified in your policy documentation and any applicable reinsurers of the product.
1. Personal information we collect
Your data: The personal information we collect and use will differ depending on the type of product we are arranging but may include name, address, telephone number and/or email address, date of birth or age, occupation, PPS number (or any other relevant tax identification numbers) other applications or products you have purchased from us, insurance requirements including details about your home or vehicle, claims history, employer details, driver licence details, bank account details or payment card details, marital status, employment status, salary details, existing policy arrangements, unspent criminal convictions and for motor insurance, penalty point information and Road Traffic offences, telematics data and on-board vehicle diagnostics information.
Other people's data: As well as collecting personal information about you, we may also use personal information about other people, for example family members you wish to insure on a policy, dependents (where relevant for suitability purposes), insured persons (where different from the applicant/policyowner e.g. life of another life policies), family health history of insured persons, limited personal information about trustees/beneficiaries (where policies are under trust), nominated representatives and attorneys (under powers of attorney).
| Note: If you are providing personal information about another person we require you to let them know what information you've shared with us, share this data protection notice with them and ensure that they have given you permission to provide this information to us. If you or they have any concerns please ask them to contact us in one of the ways described below. |
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| Note: You don’t have to provide us with any personal information, but if you don’t provide the information we need we may not be able to provide insurance services or other services to you. |
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Health data: We may need to ask for details relating to your health data or the health data of somebody else relevant to your quotation/policy. If you are asked to provide health data, please do not send the results of any genetic tests carried out on you or any other relevant person. We will only collect and use such information where we need to and where it is proportionate for the purposes of obtaining and maintaining a policy of insurance.
Where we process health data for the purpose of a policy of insurance we will take suitable and specific measures to safeguard the fundamental rights and freedoms of individuals. Further information can be found in our Privacy Policy.
Criminal conviction data: For certain non-life insurance polices, we will ask for details relating to any unspent criminal convictions you and anybody else covered under your policy may have.
We recognise that information about health data and criminal convictions is particularly sensitive information. We will only collect and use such data as follows:
| Type of Data and purpose for which it is used | Our legal basis for using it |
| For certain non-life insurance policies, criminal conviction data is used for the purposes of obtaining/providing quotes and handling any complaints you may have. | To take steps at your request before entering into a policy (e.g. obtaining/providing a quote). Performance of a contract i.e. our Terms of Business under which we provide insurance services. Performance of a contract i.e. assisting in the administration of a contract (the insurance policy). |
| Where relevant, health data is used for the purposes of obtaining/providing quotes, providing advice on and/or submitting a proposal for insurance and providing insurance services to assist in the administration of an insurance policy, including handling any complaints you may have. | Irish Data Protection law allows us to use health data where we need to and where it is proportionate for the purposes of a policy of insurance. |
| We may also need to use your health and/or criminal data for the purposes of establishing, exercising or defending legal rights, including in connection with advice, claims, or proceedings, and where authorised by law. | |
| From time to time we may operate referral agreements between us and associated third parties. We may collect and share the contact details and relevant insurance policy information with these associated third parties to provide non-life and life insurance quotes. | Consent (we will seek explicit consent to share your information under a referral agreement with our associated third parties). |
2. How we collect personal information
We may collect personal information from:
- you;
- your named driver (if you are purchasing or renewing a motor policy);
- joint policyholder;
- other people who live with you in an insured property (if you are purchasing or renewing a home insurance policy);
- insured persons (where different from the applicant/policyowner e.g. life of another policies);
- your agents, attorneys (under powers of attorney), nominated representatives and other third parties relevant to you and/or the policy, including your legal advisers;
- your employer/pension scheme trustees, if relevant to your insurance cover;
- publicly available information including social media websites and online content, newspaper articles, TV, radio and other media content, court judgements;
- when you visit one of the Aviva Group websites; and telephone calls, which we may record or monitor for regulatory, training and quality assurance purposes.
3. How we use your personal information
We may collect and use personal information (other than health data and criminal convictions) for the purposes, and on the legal basis, set out below:
| Purpose: | Legal basis: |
| To obtain/provide a quote, assess your insurance needs, provide advice on and/or submit proposals for policies of insurance. | Performance of a contract i.e. our Terms of Business under which we provide insurance services. In order to take steps prior to entering into a contract i.e. the insurance policy. |
| To verify your identity and/or carry out anti-money laundering checks. | Performance of a contract i.e. our Terms of Business under which we provide insurance services. In order to take steps prior to entering into a contract i.e. the insurance policy. To comply with legal obligations. Public interest. |
| To obtain/arrange policies of insurance and provide insurance services to assist in the administration of an insurance, pension or investment contract, including, dealing with any queries or changes, payments, renewals, claims, processing a cancellation of your policy and handling any complaints you may have. | Performance of a contract i.e. our Terms of Business under which we provide insurance services. Performance of a contract i.e. assisting in the administration of a contract (the insurance policy). |
| To comply with laws and regulations. | To comply with legal obligations. |
| We may process personal information of other people to obtain a quote, arrange policies of insurance and/or provide insurance services to assist in administration of an insurance, pension or investment contract. | Legitimate Interests (of Aviva and/or the applicants/policy owners). |
| For marketing purposes, including profiling | Legitimate interests. |
| For management information purposes including portfolio assessment, risk assessment, performance reporting and management reporting. | For our legitimate interests in managing our business.
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| For a proposed portfolio transfer, reorganisation, transfer, disposal or other transaction relating to our business. | |
| Managing our business effectively e.g. with third party service suppliers. | |
| Managing our legal affairs including exercising our legal rights and defending claims. | |
| Market research Data/customer analytics including profiling Staff training Providing online services | Legitimate interests to better understand our customers and improve service enhancement and business performance |
| We may use personal information to send direct marketing communications about our products and services or where you have entered into competion. | Consent |
| We may use personal information to send direct marketing communications about services and products offered by associated third parties. | Consent |
| As part of a referral agreement with associated third parties to assess your insurance needs, to provide advice and to provide non-life and life insurance quotes. | Consent (we will seek explicit consent to share your information under a referral agreement with our associated third parties). |
4. How we share your personal information with others
Where relevant, we may share your personal information with:
- The underwriter of the insurance policy (i.e. the product producer from which we hold an appointment in writing);
- Other Aviva Group companies, our agents, professional advisers acting for us and associated third parties who provide services to us to help us administer our products and services;
- Your agents, nominated representatives and other third parties relevant to you and/or the policy, including your legal advisers.
- Other Aviva Group companies and our agents and third parties who provide services to us for marketing purposes;
- Regulatory bodies and law enforcement bodies, including Central Bank of Ireland, Financial Services and Pensions Ombudsman, Revenue Commissioners/Inspector of Taxes, Gardaí and Data Protection Commission e.g. if we are required to do so to comply with a relevant legal or regulatory obligation;
Some of the organisations we share information with may be located outside of the European Economic Area, including India. We’ll take steps to ensure that any such transfer of information outside of the EEA is managed to protect your privacy rights. For more information on this please see our Privacy Policy or contact us.
If you are purchasing a motor policy, we will require your Driving Licence Number to validate your driving licence number with the relevant authority and the number of penalty points disclosed by you.
5. Online information
When you visit one of the Aviva Group websites, we may record information about your computer or mobile device, including hardware and software used, general location, when and how you interact with our websites. This information is used to note your interest in our websites and improve customer journeys.
6. How long we keep your personal information for
We maintain a retention policy to ensure we keep personal information only for as long as we reasonably need it – please see our Privacy Policy for further details.
Information submitted for a quotation may be retained by us for a period of up to 15 months from the date of the quotation. Where you purchase a product from us, information will be held for the duration of your insurance cover and a period of at least six years after the end of our relationship. We keep information after our relationship ends in order to comply with applicable laws and regulations and for use in connection with any claims.
7. Your rights
You have various rights in relation to your personal information, including the right to:
- request access to your personal information;
- correct any mistakes on our records;
- erase or restrict records where they are no longer required;
- move (in a structured, commonly used and machine-readable format) certain data to other providers (data portability);
- Where we rely on your consent as our legal basis for use of your personal data you have a right to withdraw your consent to such use.
| Note: you have the right to object to use of your personal information for direct marketing purposes; and use of your personal information based on our legitimate business interests (including profiling) or a public interest. If you object, we will have an opportunity to demonstrate that there are compelling legitimate grounds which override your rights and freedoms or that processing is necessary for the establishment, exercise or defence of legal claims. Please note that any successful objection may have consequences (e.g. impact our ability to arrange insurance cover and/or our ability to provide insurance services) and we can discuss these if you want to object. |
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We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than within one month after receipt of your request. In exceptional cases, we may extend this period by two months and we will tell you why. We may request proof of identification to verify your request. For more details in relation to your rights, including how to exercise them, please see our full Privacy Policy or contact us in one of the ways described below.
8. Contacting us
If you have any questions about how we use personal information, manage personal information within our business or if you want to exercise your rights stated above, please contact our Data Protection team by either emailing them at DPO@aviva.com, writing to the Data Protection Officer, Cherrywood Business Park, Dublin, Ireland, D18 W2P5, or call us on (01) 8988000.
If you have a complaint or concern about how we use your personal information, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have the right to lodge a complaint with the Office of the Data Protection Commission at any time.
Motor and Home
Aviva Data Protection - Privacy Notice
We collect and use personal information about you so that we can provide you with an insurance policy that suits your insurance needs. This notice explains the most important aspects of how we use your information and what rights you have in relation to your personal information but you can get more information about the terms we use and view our full Privacy Policy at our Privacy page on www.aviva.ie, request a copy by writing to us at Data Protection Officer, Aviva Insurance Ireland DAC, Cherrywood Business Park, Dublin, Ireland, D18 W2P5 or call us at 01 8988000.
The data controller responsible for this personal information is Aviva Insurance Ireland DAC (“we” “us” “our”) as the insurer of the product. Additional controllers include your intermediary/broker who is responsible for the sale and distribution of the product and any applicable reinsurers.
1. Personal information we collect
Your data: The personal information we collect and use may include your name, address, telephone number and/or email address, date of birth or age, occupation, other products you have purchased from us, insurance requirements including details about your home or vehicle, claims history, employer details (where necessary), driver licence details, bank account details or payment card details, marital status, unspent criminal convictions and for motor insurance, penalty points, Road Traffic offences, telematics data, dashboard camera video footage, on-board vehicle diagnostics information and tachograph information (commercial vehicles). For commercial insurance products, we may carry out credit searches in relation to your business.
Other people's data: As well as collecting personal information about you, we may also use personal information about other people, for example family members you wish to insure on a policy..
| Note: If you are providing information about another person we expect you to show them this data protection notice and ensure that they have given you permission to provide this information to us so that we can provide a quote. If they have any concerns please ask them to contact us in one of the ways described in the “Contacting Us” section. |
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Claims data: If a claim is made we may also collect personal information about the claim from you and any relevant third parties..
| Note: You don’t have to provide us with any personal information, but if you don’t provide the information we need we may not be able to proceed with your application or any claim you make. We will let you know what information is required to proceed with your application or any claim you make. |
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Health data: We may need to ask for details relating to your health data or the health data of somebody else covered under your policy.
Criminal conviction data: We may ask for details relating to any unspent criminal convictions you and anybody else covered under your policy may have.
We recognise that information about health data and criminal convictions is particularly sensitive information. We will only collect and use such data as follows:
| Purpose for which it is used | Our legal basis for using it |
| Criminal conviction data is used for the purposes of providing quotes and underwriting, managing reinsurance arrangements, processing any claims you may have, fraud investigation and handling any complaints you may have. | To take steps at your request before we enter into a policy (e.g. providing a quote) and to perform our insurance policy with you and people covered under the policy. |
| Health data is used for the purposes of providing quotes and underwriting, managing reinsurance arrangements, processing any claims you may have, fraud investigation and handling any complaints you may have. | Irish Data Protection law allows us to use health data in connection with your insurance policy. |
| We may also need to use your health and/or criminal data for the purposes of establishing, exercising or defending legal rights, including in connection with advice, claims, or proceedings, and where authorised by law. | |
2. How we collect your personal information
We may collect personal information about you from:
- you;
- your named driver (if you are purchasing or renewing a motor policy);
- other people who live with you in an insured property (if you are purchasing or renewing a home insurance policy);
- your broker or intermediary;
- your employer, if relevant to your insurance cover;
- publicly available information including social media websites and online content, newspaper articles, TV, radio and other media content, court judgements;
- insurance industry databases and other commercial databases such as Cartell – we have provided more detail below on the industry databases from which we collect and share information;
- other records within the Aviva Group if you have or have had other insurance policies with or sought a quote from another Aviva company or third party claims;
- third parties involved in a claim (including a claimant, private investigators engaged by us, witnesses, solicitors and independent experts);
- when you visit one of the Aviva Group websites; and
- Insurance Ireland (insurance industry’s representative body) operate a confidential phone line (Insurance Confidential) for individuals to report suspect fraud. Information received by Insurance Ireland is shared with relevant insurers.
3. How we use your personal information
We may collect and use your information for the purposes, and on the legal basis, set out below:
| Purpose for which it is used | Our legal basis for using it |
| To provide a quote, including making a decision as to whether we can provide you with cover and at what price. | To take steps at your request prior to entering into your policy. Consent where another person provides your data to us so that we can provide them with a quote. |
| To verify your identity. | To perform the policy. To take steps at your request prior to entering into a policy. To comply with our legal obligations |
| To provide you with insurance cover and administer your insurance policy, including dealing with any queries or changes, payments, renewals and processing a cancellation of your policy. | To perform the policy. |
| To validate, investigate and/or process any claims you or another person makes in relation to your insurance policy. | To perform the policy. To comply with our legal obligations. |
| To maintain arrangements we have with reinsurers. | For our legitimate interests in managing our business. |
| For management information purposes including portfolio assessment, risk assessment, performance reporting and management reporting. | |
| For a proposed portfolio transfer, reorganisation, transfer, disposal or other transaction relating to our business. | |
| To detect and prevent fraud. | For our legitimate interests in managing our business. To perform your policy. To comply with our legal obligations. |
| To comply with laws and regulations. | To comply with our legal obligations. |
4A. How we share your personal information with others
We may share your personal information:
- with the Aviva group, our agents and third parties who provide services to us, your intermediary and other insurers (either directly or via those acting for the insurer such as loss adjusters or investigators) to help us administer our products and services;
- with regulatory bodies and law enforcement bodies, including the Gardaí, e.g. if we are required to do so to comply with a relevant legal or regulatory obligation; and
- with reinsurers who provide reinsurance services to Aviva. Reinsurers will use your data to decide whether to provide reinsurance cover, assess and deal with reinsurance claims and to meet legal obligations. They will keep your data for the period necessary for these purposes and may need to disclose it to other companies within their group, their agents and third party service providers, law enforcement and regulatory bodies.
Some of the organisations we share information with are located outside of the European Economic Area, including India. These locations may not provide an adequate level of protection. We’ll always take steps to ensure that any such transfer of information is carefully managed to protect your privacy rights. For more information on this please see our Privacy Policy or contact us in one of the ways described below.
If you are purchasing a motor policy, we will also use certain information and consult certain databases as follows:
| Information used | Purpose(s) | Processing is necessary: |
| Driving Licence Number | To validate your driving licence number with the relevant authority. To validate the number of penalty points disclosed by you. | In order to take steps at your request prior to entering into the policy or for the performance of your policy. |
| Motor Third Party Liability Database | Provide information about your insurance policy for inclusion in the Motor Third Party Liability Database (MTPLD). The information contained on this database may be used by government bodies such as the Gardai and the Motor Insurers Bureau of Ireland (MIBI) for purposes permitted by law, including electronic licensing and law enforcement. | To comply with legal obligations. |
| National Fleet Database | If you have a commercial motor fleet or motor trade policy, you will be issued with a Unique Identification Number by your insurer to upload your personal information on to the National Fleet Database. We and other government bodies such as the Gardai and MIBI can check this database for the information you have uploaded. For further information, please go to www.nfd.ie. | In order to take steps at your request prior to entering into the policy or for the performance of your policy. To comply with legal obligations. |
| National Vehicle Data File (NVDF)and IIDS Hub | When we provide you with a quote or renew your policy of motor insurance, we access the NVDF controlled by the Department of Transport, Tourism and Sport to validate: driver numbers; number of penalty points per driver.
| In order to take steps at your request prior to entering into the policy or for the performance of your policy. |
4B. How we share your personal information with others for fraud prevention
The data you provide will be used by us and shared with other insurers as well as certain statutory and other authorised bodies for anti-fraud purposes including:
- sharing information about you with other insurers (including where you are purchasing a motor insurance policy, for the purposes of validating any No Claims Discount) and public bodies including the Department of Tourism Transport and Sport, the Department of Finance and the Gardaí;
- private investigators, tracing debtors or beneficiaries, recovering debt, managing your accounts and/or insurance policies; and
- undertaking fraud searches on publicly available information as outlined above and checking the Insurance Industry claims database, Insurance Link. For more information on Insurance Link please go to www.inslink.ie. This database helps insurers check claims information and prevent fraudulent claims.
5. Credit searches
For commercial policies, we may carry out credit searches against the policyholder through third parties who provide us with credit information.
6. Automated decision making
We carry out automated decision making to decide whether we can provide insurance to you and on what terms. In particular we use an automated underwriting engine and algorithms to provide, or assist with providing, quotes including the premium that will apply to your policy of insurance, using the information we have collected. We use automated decision making as it is necessary for entering into, or performance of your policy between you as the data subject and Aviva as data controller, and other uses such as authorised by law.
7. Online information
When you visit one of the Aviva Group websites, we may record information about your computer or mobile device, including hardware and software used, general location, when and how you interact with our websites. This information is used to note your interest in our websites and improve customer journeys.
8. How long we keep your personal information for
Information submitted for a quotation may be retained by us for a period of up to 15 months from the date of the quotation. Where you purchase a product from us, information will be held for the duration of your insurance cover and for at least six years after our relationship ends in order to comply with applicable laws and regulations and for use in connection with any claims. For more information on our data retention policies please see our Privacy Policy or contact us – refer to the details in the “Contacting us” section below.
9. Your rights in relation to your personal information
You have various rights in relation to your personal information, including:
the right to request access to your personal information;
correct any mistakes on our records;
erase or restrict records where they are no longer required;
ask not to be subject to automated decision making if the decision produces legal or other significant effects on you;
to move certain data to other providers;
Where we rely on your consent as our legal basis for use of your personal data you have a right to withdraw your consent to such use.
| Note: you have the right to object to use of personal information based on legitimate business interests. If you do object, we will have an opportunity to demonstrate that there are compelling legitimate grounds which override your rights and freedoms or that processing is necessary for the establishment, exercise or defence of legal claims. Please note that any successful objection may prevent us assessing future claims and/or the policy may be cancelled. |
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For more details in relation to your rights, including how to exercise them, please see our full Privacy Policy or contact us in one of the ways described below.
10. Contacting us
If you have any questions about how we use personal information, or if you want to exercise your rights stated above, please contact our Data Protection team by either emailing them at DPO@aviva.com, writing to the Data Protection Officer, Aviva Insurance Ireland DAC, Cherrywood Business Park, Dublin, Ireland, D18 W2P5 or call us at (01) 8988000.
If you have a complaint or concern about how we use your personal information, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner at any time.
Life
Our data protection notice can be found through here.
Claims
Aviva Data Protection - Privacy Notice
We collect and use personal information about you so that we can process any claims you may have and any claims which may be made by a third party. This notice explains the most important aspects of how we use your information and what rights you have in relation to your personal information but you can get more information about the terms we use and view our full Privacy Policy at our Privacy page on www.aviva.ie, request a copy by writing to us at Data Protection Officer, Aviva Insurance Ireland DAC, Cherrywood Business Park, Dublin, Ireland, D18 W2P5or call us at 01 8988000.
The data controller responsible for this personal information is Aviva Insurance Ireland DAC.
1. Personal information we collect
Your data: The personal information we collect and use may include your name, address, telephone number and/or email address, date of birth or age, occupation, details about your home or vehicle, claims history, employer details (where necessary), driver licence details, bank account details or payment card details, unspent criminal convictions, medical data and for motor insurance, penalty points, Road Traffic offences, telematics data, dashboard camera video footage, on-board vehicle diagnostics information and tachograph information (commercial vehicles).
| Note: You don’t have to provide us with any personal information, but if you don’t provide the information we need we may not be able to proceed with your claim. We will let you know what information is required to proceed with your claim. |
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We recognise that information about health data and criminal convictions is particularly sensitive information. We will only collect and use such data as follows:
| Purpose for which it is used | Our legal basis for using it |
| Criminal conviction data is used for processing any claims you may have, fraud investigation, handling any complaints you may have and managing reinsurance arrangements. | To perform our insurance policy with you and people covered under the policy. |
| Health data is used for the purposes of processing any claims you may have, fraud investigation, handling any complaints you may have and managing reinsurance arrangements. | Irish Data Protection law allows us to use health data in connection with your insurance policy. |
| We may also need to use your health and/or criminal data for the purposes of establishing, exercising or defending legal rights, including in connection with advice, claims, or proceedings, and where authorised by law. | |
2. How we collect your personal information
We may collect personal information about you from:
- you;
- your named driver;
- other people who live with you in an insured property;
- your broker or intermediary;
- your employer;
- publicly available information including social media websites and online content, newspaper articles, TV, radio and other media content, court judgements;
- insurance industry databases (such as InsuranceLink for the purposes outlined below);
- other records within the Aviva Group if you have or have had other insurance policies with or sought a quote from another Aviva company or third party claims;
- third parties involved in a claim (including a claimant, private investigators engaged by us, witnesses, solicitors, Gardaí and other agents of the state and independent experts);
- when you visit one of the Aviva Group websites;
- Insurance Ireland (insurance industry’s representative body) operate a confidential phone line (Insurance Confidential) for individuals to report suspect fraud. Information received by Insurance Ireland is shared with relevant insurers.
- The Department of Social Protection
- Motor Insurers Bureau of Ireland
- Other insurance companies
3. How we use your personal information
We may collect and use your information for the purposes, and on the legal basis, set out below:
| Purpose for which it is used | Our legal basis for using it |
| To verify your identity. | To perform the policy. To comply with our legal obligations |
| To validate, investigate and/or process any claims you or another person makes in relation to your insurance policy. | To perform the policy. To comply with our legal obligations. |
| To maintain arrangements we have with reinsurers. | For our legitimate interests in managing our business. |
| For management information purposes including portfolio assessment, risk assessment, performance reporting and management reporting. | |
| For a proposed portfolio transfer, reorganisation, transfer, disposal or other transaction relating to our business | |
| To detect and prevent fraud. | For our legitimate interests in managing our business. To perform your policy. To comply with our legal obligations. |
| To comply with laws and regulations. | To comply with our legal obligations. |
Telephone calls, may be recorded or monitored for regulatory, training and quality assurance purposes.
4A. How we share your personal information with others
We may share your personal information:
- with the Aviva group, our agents and third parties who provide services to us, your intermediary and other insurers (either directly or via those acting for the insurer such as loss adjusters or investigators) to help us administer our products and services;
- with regulatory bodies and law enforcement bodies, including the Gardaí, e.g. if we are required to do so to comply with a relevant legal or regulatory obligation;
- For motor claims, the Motor Insurers Bureau of Ireland;
- For personal injury claims, the Personal Injuries Assessment Board
- The Financial Services Ombudsman, where a complaint is made in respect of the handling or outcome of a claim;
- with reinsurers who provide reinsurance services to Aviva. Reinsurers will use your data to decide whether to provide reinsurance cover, assess and deal with reinsurance claims and to meet legal obligations. They will keep your data for the period necessary for these purposes and may need to disclose it to other companies within their group, their agents and third party service providers, law enforcement and regulatory bodies.
Some of the organisations we share information with are located outside of the European Economic Area, including India. These locations may not provide an adequate level of protection. We’ll always take steps to ensure that any such transfer of information is carefully managed to protect your privacy rights. For more information on this please see our Privacy Policy or contact us in one of the ways described below.
4B. How we share your personal information with others for fraud prevention
The data you provide will be used by us and shared with other insurers as well as certain statutory and other authorised bodies for anti-fraud purposes including:
- sharing information about you with other insurers and public bodies including the Department of Tourism Transport and Sport, and the Gardaí;
- private investigators, tracing debtors or beneficiaries, recovering debt; and
- undertaking fraud searches on publicly available information as outlined above and checking the Insurance Industry claims database, Insurance Link. For more information on Insurance Link please go to www.inslink.ie. This database helps insurers check claims information and prevent fraudulent claims.
5. We carry out profiling for the purposes of investigating fraud, identifying if further investigation is required in relation to particular claims and identifying trends in claims activity.
6. How long we keep your personal information for
Information submitted will be held for at least six years after our relationship ends in order to comply with applicable laws and regulations and for use in connection with any claims. For more information on our data retention policies please see our Privacy Policy or contact us – refer to the details in the “Contacting us” section below.
7. Your rights in relation to your personal information
You have various rights in relation to your personal information, including:
- the right to request access to your personal information;
- correct any mistakes on our records;
- erase or restrict records where they are no longer required;
- to move certain data to other providers;
| Note: you have the right to object to use of personal information based on legitimate business interests. If you do object, we will have an opportunity to demonstrate that there are compelling legitimate grounds which override your rights and freedoms or that processing is necessary for the establishment, exercise or defence of legal claims. Please note that any successful objection may prevent us assessing future claims and/or the policy may be cancelled. |
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For more details in relation to your rights, including how to exercise them, please see our full Privacy Policy or contact us in one of the ways described below.
8. Contacting us
If you have any questions about how we use personal information, or if you want to exercise your rights stated above, please contact our Data Protection team by either emailing them at DPO@aviva.com, writing to the Data Protection Officer, Aviva Insurance Ireland DAC, Cherrywood Business Park, Dublin, Ireland, D18 W2P5 or call us at (01) 8988000.
If you have a complaint or concern about how we use your personal information, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner at any time.
Travel
Your Travel Insurance is arranged by Aviva Direct Ireland Limited and underwritten by Chubb European Group SE trading as Chubb, Chubb Bermuda International and Combined Insurance, is authorised by the Autorité de contrôle prudentiel et de résolution (ACPR) in France and is regulated contrôle prudentiel et de résolution (ACPR) in France and is regulated by the Central Bank of Ireland for conduct of business rules.
For details on your Travel Data Privacy Policy statement go to https://aviva.chubbinsured.com/ie/travel/
Driving School
Data Protection Notice
We collect and use personal information so that we can provide driver training and/or assessment services. This notice explains the most important aspects of how we use that personal information and what rights can be exercised in relation to such personal information. More information about the terms we use and our full Privacy Policy at our Privacy page on www.aviva.ie, request a copy by writing to us at Data Protection Officer, Aviva Driving School Ireland Limited, Cherrywood Business Park, Dublin, Ireland, D18 W2P5 or call us at 01 8988000.
The data controller responsible for this personal information is Aviva Insurance Ireland DAC (“we” “us” “our”) as the provider of the driver training and driving assessment services. Additional controllers include Aviva Insurance Ireland DAC as the underwriter of the Accompanied Driver insurance for the Accompanied Driver Package.
1. Personal information we collect
The personal information we collect and use may include the Aviva Driving School pupil’s name, address, telephone number and/or email address, date of birth or age, occupation, other products purchased from us and the Aviva Group, motor insurance policy number and insurance requirements including details about the vehicle where purchasing the Accompanied Driver Package, learner permit / driver licence details, bank account details or payment card details.
As well as collecting personal information about the Aviva Driving School pupil, we may also use personal information about other people, for example an individual (such as a parent or guardian) who purchases Driving Instruction services on behalf of a pupil.
| Note: If an individual is purchasing driver training and/or assessment services on behalf of an Aviva Driving School pupil, we expect the individual purchasing the services to show the pupil this data protection notice and ensure that the pupil has given permission to provide this information to us so that we can provide the pupil with our services. If they have any concerns please ask them to contact us in one of the ways described below. |
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| Note: If the personal information we request is not provided to us, we may not be able to proceed with providing our services. We will let you know what information is required to proceed. |
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Health data: We may need to ask for details relating to health data, such as a medical certificate in the event that a lesson is being cancelled to verify the reason for the cancellation. We will ask for consent to use this information.
Criminal conviction data: We will use any information relating to endorsements or restrictions, including motoring convictions, on a pupil’s driving permit. We will ask for consent to use this information.
We recognise that information about health data and criminal convictions is particularly sensitive information. We will only collect and use such data as follows:
| Purpose for which it is used | Our legal basis for using it |
| Criminal conviction data is used for the purposes of administering our services | Consent |
| Health data is used for the purposes of administering our services | Consent |
2. How we collect personal information
We may collect personal information from:
- the purchaser of driver training and/or assessment services;
- when a customer visits one of the Aviva Group websites;
3. How we use personal information
We may collect and use personal information for the purposes, and on the legal basis, set out below:
| Purpose for which it is used | Our legal basis for using it |
| To provide services including dealing with any queries or changes, payments, renewals and processing a cancellation of the services | For our legitimate interests in providing services to the Aviva Driving School pupil |
| To verify identity. | For our legitimate interests in providing services to the Aviva Driving School pupil To comply with our legal obligations |
| Marketing Purposes (including direct marketing) | For our legitimate interests in managing our business. |
| For management information purposes risk assessment, performance reporting and management reporting. | |
| For a proposed portfolio transfer, reorganisation, transfer, disposal or other transaction relating to our business. | |
| To comply with laws and regulations. | To comply with our legal obligations. |
4. How we share personal information with others
We may share personal information:
- with the Aviva group, our agents and third parties who provide services to us;
- with Aviva Insurance Ireland DAC, if the Accompanied Driver Package is purchased. Aviva Insurance Ireland DAC will underwrite the insurance policy;
- with regulatory bodies and law enforcement bodies, including the Gardaí, e.g. if we are required to do so to comply with a relevant legal or regulatory obligation.
Some of the organisations we share information with are located outside of the European Economic Area, including India. These locations may not provide an adequate level of protection. We’ll always take steps to ensure that any such transfer of information is carefully managed to protect your privacy rights. For more information on this please see our Privacy Policy or contact us in one of the ways described below.
5. Online information
When customers visit one of the Aviva Group websites, we may record information about computer or mobile devices, including hardware and software used, general location, when and how customers interact with our websites. This information is used to note customers’ interest in our websites and improve customer journeys.
6. How long we keep your personal information for
Information will be held for the duration of 6 years in order to comply with applicable laws and regulations. For more information on our data retention policies please see our Privacy Policy or contact us – refer to the details in the “Contacting us” section below.
7. Rights in relation to personal information
Data subjects have various rights in relation to personal information, including:
- the right to request access to their personal information;
- correct any mistakes on our records;
- erase or restrict records where they are no longer required;
- Where we rely on consent as our legal basis for use of personal data, consent to such use may be withdrawn.
| Note: Data subjects have the right to object to use of personal information based on legitimate business interests. If any objection is made, we will have an opportunity to demonstrate that there are compelling legitimate grounds which override the data subject’s rights and freedoms or that processing is necessary for the establishment, exercise or defence of legal claims. Please note that any successful objection may prevent us from providing our services. |
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For more details in relation to rights, including how to exercise them, please see our full Privacy Policy or contact us in one of the ways described below.
8. Contacting us
To ask any questions about how we use personal information, or to exercise any of the rights stated above, please contact our Data Protection team by either emailing them at DPO@aviva.com, writing to the Data Protection Officer, Aviva Driving School Ireland Limited, Cherrywood Business Park, Dublin, Ireland, D18 W2P5 or call us at (01) 8988000.
To make a complaint or raise any concern about how we use personal information, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. Complaints can also be lodged with the Office of the Data Protection Commissioner at any time.
Aviva Direct Ireland Limited is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No 374895. Registered Office: Cherrywood Business Park, Dublin, Ireland, D18 W2P5.
Aviva Insurance Ireland Designated Activity Company, trading as Aviva, is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No. 605769. Registered Office: Cherrywood Business Park, Dublin, Ireland, D18 W2P5.
Aviva Life & Pensions Ireland Designated Activity Company, a private company limited by shares. Registered in Ireland No. 165970. Registered office at Building 12, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W2P5. Aviva Life & Pensions Ireland Designated Activity Company, trading as Aviva Life & Pensions Ireland and Friends First, is regulated by the Central Bank of Ireland. Tel (01) 898 7950.